Covid-19 Information
The Timber Trail Lodge - Traffic Light System
Updated 3 December 2021
The Timber Trail Lodge is open at all levels of the traffic light system, with some changes to our service and precautions to keep you safe.
Vaccination Requirements
Keeping you safe
We are looking forward to sharing our special part of Pureora with more New Zealanders and guests from all over the world.
To provide a safe environment where our staff and visitors can connect in nature and get back to doing what we love, from 3 December 2021, all guests over the age of 12 and all staff will be required to be fully vaccinated against Covid19.
If you have an existing booking with us and would like to discuss this, please do not hesitate to contact us.
What to expect at RED.
Some changes to our service
We're doing things a bit differently, but it won't impact on your Timber Trail experience.
Our staff are wearing masks, and we ask that you do so at times when you cannot maintain physical distance from people you don't know, like on the shuttles, when checking in, and in the corridors.
We're cooking up the same incredible food, but serving you in your bubbles and at your table.
There's plenty of space to spread out in and around the lodge, so you can keep some distance between your bubble and people you don't know.
We pride ourselves on providing a clean lodge year round, but we're be adding in some additional cleaning to our schedules.
In return we ask that you don't come to the lodge if you're feeling unwell, are awaiting a Covid test result, or have been asked to self-isolate. Please keep track of where you've been, keep your distance from those not in your bubble, and wear a mask when that gets a bit tricky.
Flexible Booking Options
Book with confidence
We understand it's hard to plan anything at the moment, and we're being flexible on our cancellation policy to give you the confidence to plan your Timber Trail adventure with us.
If you've got a booking and Covid-19 gets in the way of your plans, we'd love to be able to move your booking to another date, but if that doesn't work for you, we'll happily refund your payment.
We'd appreciate as much notice as possible (particularly if we can re-sell your room), but we understand things change pretty quickly and that's not always possible.
So whatever Alert Level you're currently at, you can plan something to look forward to, without worrying about losing your money.
Contact us
Do you want to talk about your booking?
If you'd like to discuss or make changes to a current booking, please contact us by phone, email or complete the form below.
Phone: 0800 885 6343
International: +64 21 562 001
Email: [email protected]
The Timber Trail Lodge Experience
