To ensure we comply with government requirements, and ensure the personal safety of our guests Timber Trail Lodge will reopen at Alert Level 2, with the following processes and guidelines in place.

  • All staff will be briefed on practical steps to ensure:
  • Social distancing is maintained at all times for staff and guests
  • The highest possible level of hygiene is maintained, with thorough cleaning processes, appropriate protective equipment and sanitizing products available.
  • Details including name, home address, email address and telephone number of all visitors to the lodge, including guests, suppliers and anyone else who visits the lodge will be recorded and retained.
  • Guests will dine in their own groups rather than communally, with service spread to ensure separation of groups. Guests will be asked to return their own dishes to the kitchen trolley to minimise double handling of used dishes.
  • Only two groups will use the rooms with shared bathroom facilities. Each group will have exclusive access to its own bathroom to ensure bathroom facilities are not used by people from other groups.
  • Guests in ensuite rooms will be asked to only use their own bathroom facilities.
  • Hand sanitizer will be available in each room, and in appropriate places in other parts of the lodge.
  • All other requirements will be adhered to, including only accepting bookings from residents within our region .