Covid-19 Information
The Timber Trail Lodge - Traffic Light System
Updated 3 May 2022
The Timber Trail Lodge is open at all levels of the traffic light system, with some changes to our service and precautions to keep you safe.
RATS Tests
As you know these are testing times with Covid and with Omicron spreading so fast, and circumstances changing daily. We recommend that you take a RAT test before heading our way for your adventure with us.
We will have RAT tests available at the shuttle base in Ongarue and at the lodge at no charge, for those wanting to take one. Should you test positive, your booking will be held over so you can re-book a date in the future.
Please stay safe and well and we look forward to seeing you soon.
No Vaccination Requirements
Keeping you safe
Updated 3 May2022
We no longer require guests to show a vaccination pass to use the shuttles or stay at the Timber Trail Lodge.
What to expect at ORANGE
Some changes to our service
We're doing things a bit differently, but it won't impact on your Timber Trail experience.
Our staff are wearing masks, and we ask that you do so at times when you cannot maintain physical distance from people you don't know, like on the shuttles, when checking in, and in the corridors.
We're cooking up the same incredible food, but serving you in your bubbles and at your table.
There's plenty of space to spread out in and around the lodge, so you can keep some distance between your bubble and people you don't know.
We pride ourselves on providing a clean lodge year round, but we're be adding in some additional cleaning to our schedules.
In return we ask that you don't come to the lodge if you're feeling unwell, are awaiting a Covid test result, or have been asked to self-isolate. Please keep track of where you've been, keep your distance from those not in your bubble, and wear a mask when that gets a bit tricky.
Flexible Booking Options
Book with confidence
We understand it's hard to plan anything at the moment, and we're being flexible on our cancellation policy to give you the confidence to plan your Timber Trail adventure with us.
If you've got a booking and Covid-19 gets in the way of your plans, we'd love to be able to move your booking to another date and will hold your booking for you. If that doesn't work for you, we'll happily refund your payment.
We'd appreciate as much notice as possible (particularly if we can re-sell your room), but we understand things change pretty quickly and that's not always possible.
So whatever Alert Level you're currently at, you can plan something to look forward to, without worrying about losing your money.
Contact us
Do you want to talk about your booking?
If you'd like to discuss or make changes to a current booking, please contact us by phone, email or complete the form below.
Phone: 0800 885 6343
International: +64 21 562 001
Email: [email protected]
The Timber Trail Lodge Experience
